Refund policy

CANCELLATIONS

You can only cancel your order before we dispatch it. We will charge 10% of the amount as a handling fee for any cancellations as PayPal does not return handling fees to sellers for any cancelled orders.

 

 RETURNS

 If you have purchased a newly released item and wish to return it for a manufacture defect, photos of the defect should be taken clearly as a proof and you only have up to 14 days from receipt of your order to return them. Any returned item must be complete and without damage and is unused. Returned items will be sent/shipped to our Hong Kong warehouse. 

Products released over a period of time and are “BRAND NEW & SEALED” are not applicable for return/refund because most of old released items are made of or came with certain materials (like leather, batteries, lights, etc.) that can show sign of aging overtime which is uncontrollable & unforeseeable because they are sealed.

For returns & manufacture defect, please contact us through our Facebook page or email us at itoy.t@yahoo.com